Thu 15 May 2014
CAPE TOWN INTERNATIONAL AIRPORT UPGRADES ITS BORDER CONTROL FACILITIES
Airports Company South Africa, Cape Town International Airport is once again
improving its service to passengers to ensure that they have a great experience
at the airport. The Department of Home Affairs’ passport control area has been
relocated and upgraded at a cost of R4.7 million. The upgrade aims to improve
the queuing system for passengers as well as ensuring there are better
facilities for personnel and those making use of the area.
The passport control area has now been moved to its permanent space closer to
the International Departures Duty Free area. “Now with the new and improved
facility, agent immigration officers are able to see airport users clearly which
will assist them with the profiling of passengers,” said Deidre Davids,
Communications Manager at Cape Town International Airport.
The emigration area comprises of 14 counters for personnel as well as for the
associated Department of Home Affairs role players. An automated queuing system
has been installed to help manage queues and turn-style gates have been
installed to ensure personnel and passengers entering the area are processed
separately. All employees will now have to swipe their cards which will also
assist in preventing tail gating.
The emigration office opens at 04h00 and closes after the last flight (this
is inclusive of delayed flights) daily. “Having been awarded the ACI Best
Airport by region in Africa, we strive to provide an excellent service to our
airport users and passengers alike and this is another way of making sure that
there is a smooth transition through our airport,” added Davids.
Continue to provide us with your feedback, visit www.airports.co.za.
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